If your card is lost or stolen, log in to your account to freeze your card. Find it … unfreeze it and it is ready to use. Otherwise, order your replacement card for $25 online and pick it up at our customer service center.
If you cannot access your account online and need immediate assistance:
- Call us Monday–Friday, 9 a.m.–5 p.m., at (213) 740-8709.
- Call the Department of Public Safety after hours at (213) 740-6000.